Which statement best describes appropriate practices when using email for official SWLCAT business?

• A. Include sensitive information in plain text to expedite sharing.
• B. Use professional tone, verify recipients, and avoid sharing confidential information.
• C. Forward every message to the entire office.
• D. Use personal email accounts for official correspondence.

Answer: (B)

Handling official SWLCAT business by email is about protecting information and communicating clearly. A professional tone keeps messages respectful and easy to understand, which helps prevent miscommunication. Verifying recipients before sending is crucial to ensure confidential material only reaches the intended person, reducing the risk of accidental exposure. And avoiding sharing confidential information over email or in insecure ways protects privacy and complies with policy.

Why the other options don’t fit: putting sensitive information in plain text makes it easy for unintended readers to access; forwarding every message to the entire office can expose private data to people who don’t need it and creates unnecessary security risk; using personal email accounts bypasses official security controls and makes it harder to monitor, secure, and archive communications.