Where is the official SWLCAT mission statement located and what is its purpose?

• A. On the company bulletin board; its purpose is to describe benefits.
• B. In the official policy handbook or intranet; its purpose is to guide decisions, actions, and service delivery.
• C. In the employee handbook; its purpose is to set working hours.
• D. In the annual report; its purpose is to measure performance.

Answer: (B)

A mission statement serves as the guiding reference for how the organization operates and serves customers, so it belongs where staff can reliably access it. Placing it in the official policy handbook or on the intranet ensures it’s easy to reference, kept up to date, and connected to policies and procedures. That makes it a living tool to steer decisions, actions, and how services are delivered. A bulletin board is more transient and less integrated with day-to-day operations. The employee handbook typically covers working terms like hours and conduct, not the ongoing purpose of the organization. The annual report focuses on outcomes and performance rather than the day-to-day guidance for decisions and service delivery. So the best location and purpose is the policy handbook or intranet, to guide decisions, actions, and service delivery.