In the inverted pyramid, which group is listed directly below Workers?

• A. Supervisors
• B. Customers
• C. Staff
• D. Owner/Boards

Answer: (A)

In this inverted pyramid, the order is arranged so that those who interact with customers (the workers) are directly supported by the next level up, which is the supervisors. The idea is that leadership sits just above front-line staff to guide, coordinate, and empower them to deliver service, while customers sit at the top as the primary focus of the organization. So the group listed directly below workers is the supervisors, who translate customer needs into everyday actions for the workers to carry out. The other levels—customers above, and owner/boards at the bottom—don’t sit directly beneath workers, and staff is another term for workers rather than the next level below.