If you need to escalate beyond routine concerns, whom should you consult according to the policy?

• A. The compliance office only.
• B. The chain of command listed in the employee handbook for escalations.
• C. The marketing team.
• D. The IT help desk only.

Answer: (B)

When a concern goes beyond routine, follow the escalation path that's written in the employee handbook. This policy designates the chain of command you should use so the issue is routed to the right people in the proper order, with clear accountability and a documented record of how it’s handled. Using the handbook-defined chain of command ensures you reach someone with authority to address the matter, typically starting with your supervisor and moving up as needed, rather than bypassing established processes.

The other options don’t fit because they divert you from the formal escalation route: the compliance office only focuses on compliance issues and may not be the correct initial channel for all concerns; the marketing team isn’t the designated escalation path for general concerns; and the IT help desk only handles technical issues, not policy or broader organizational concerns.